Terms and Conditions

This English text is a translation. The Arabic version is the original.

1. Terms

By entering the ibrand.com.sa website you agree to be bound by these terms and by all applicable laws and regulations, and you further acknowledge that you are responsible for complying with any applicable local laws. If you do not agree to any of these terms, you may not use or access this site. All material on this site is protected by applicable copyright and trademark law.

2. Product availability

Product availability in the branches may differ from the online store. The buyer should check with the delivery branch to confirm that the products are available.

3. Order status

New orders are received and held for review, to confirm that the products are available, that delivery is possible, and that the customer's request can be met.
Our staff review product availability for new orders; where a product is available, the buyer is contacted to confirm a collection time.
The order status changes according to product availability, the customer's reply, the shipping status, the order status and the receipt of the order.
Orders are cancelled where there has been a pricing error.
iBrand Pharmacy reserves the right to cancel orders where an error occurs while the order is being fulfilled, or where the requested quantity of products is unavailable.
iBrand Pharmacy reserves the right to cancel orders where the buyer's name does not match the name on the payment method, or where prepayment is claimed without payment confirmation.
iBrand Pharmacy reserves the right to cancel orders where purchasing behaviour is suspected of harming other customers' rights, or in cases of incorrect pricing or quantities, so that every customer has an equal chance of obtaining their products in the right quantity at the correct price.

Order statuses:

Awaiting review: new orders, before review and fulfilment by iBrand staff.
Awaiting payment: unpaid orders, waiting for the customer to pay.
In progress: orders being handled, with product availability confirmed and a suitable collection time being agreed with the customer.
Ready for collection: orders ready to be collected from the branch once quantities have been confirmed, waiting for the customer.
Fulfilled: orders after they have been fulfilled.
Out for delivery: orders being delivered to the customer's address by the branch's delivery representative, where the customer chose that option.
Shipped: orders dispatched by the shipping companies the customer chose, awaiting delivery.
Delivered: orders after they have been delivered to the customer's address and received by the customer.
Cancelled: the order status after cancellation, at the customer's choice or under iBrand's terms of service, before the order was fulfilled.
Return in progress: the order status while some or all of the products are being returned, at the customer's choice or under iBrand's terms of service.
Returned: the order status after some or all of the products have been returned, at the customer's choice or under iBrand's terms of service.

4. Use of licence

Permission is granted to temporarily download one copy of the materials (information or software) available on the iBrand website, for personal, non-commercial use only. This is a licence, not a transfer of title, and under it you may not do certain things.

This licence terminates automatically if you breach any of these restrictions, and may be terminated by iBrand at any time. When your access to the materials is withdrawn, or when this licence ends, you must destroy any materials you have downloaded and still hold, whether in electronic or printed form.

5. Disclaimer

The materials on the iBrand website are provided on an "as is" basis. iBrand makes no warranties, express or implied, in respect of these materials, and disclaims and negates all other warranties.

Furthermore, iBrand does not warrant or make any representation concerning the accuracy of the materials on its website, nor concerning the results or anything else relating to those materials.

6. Limitations

In no event shall iBrand or any of its suppliers be liable for any damages (including, without limitation, damages arising from loss of data or profit, or business interruption) arising out of the use or inability to use the materials on the iBrand website.

7. Accuracy of materials

The materials appearing on the iBrand website may include technical, typographical or photographic errors. iBrand does not warrant that any of the materials on its website are accurate.

8. Links

iBrand has not reviewed all of the sites linked to its website and is not responsible for the contents of any such site. The presence of any link on the iBrand website does not imply endorsement of that site.

9. Modifications

iBrand may revise the terms of service for its website at any time without prior notice. By using this site you agree to be bound by the then-current version of these terms.

10. Governing law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom.

11. Your account

You are responsible for keeping your account and password confidential and for controlling who has access to your devices, and you agree to accept responsibility for all activity carried out through your account.

12. Delivery

There is no minimum purchase required to use the delivery service.
iBrand Pharmacies works with external shipping companies and representatives to make it easier for customers to receive their products, and follows those companies' and representatives' policies in a way that protects customer privacy.
Although customers can order 24 hours a day, the delivery service is available every day from Saturday to Thursday between 8am and 8pm, and on Friday from 4pm to 8pm.
The expected delivery window is shown for each shipping method.
The shipping page shows every shipping option available within the city; the customer chooses the method that matches their area, according to the residential districts covered by the representative or company.
Where an order is placed with a representative who does not cover the delivery area, the order is moved to a suitable representative, or cancelled if no suitable representative is available.
When choosing a branch, the buyer should check with the delivery branch that the products are available.
Shipping terms and times differ from company to company and from one delivery representative to another; please make sure the shipping company suits the nature of the products ordered.
Aramex does not offer refrigerated shipping for infant milk and baby food, so those products cannot be shipped through Aramex.

13. Payment

Payment can be made by mada card, credit card, Apple Pay, or cash on delivery.
Amounts are calculated in Saudi riyals.
Amounts for orders cancelled before delivery are refunded to the same card used, within 7-14 working days.
On discounts, free-product offers, product-bundle offers and brand offers, the offer is applied to the lower-priced items.
Offer products must be added to the shopping basket for the offer to apply.

14. Exchange and returns

To return or exchange purchased products, visit any iBrand branch within 7 days of purchase; the payment receipt must be brought to complete any return or exchange.
When returning 1+1, 2+1 or 1+2 offers, a discount on a second item, or bundle offers, the whole offer bundle must be returned.
When returning offer items, the entire set of items in the offer bundle must be returned at their value at the time of the offer.
The purchase invoice is required for the return and exchange service, within 7 days of the purchase date.
Items must be in their original, unaltered condition (for example, no colour change and no missing pieces).
Where purchases are returned for money, the points earned on those purchases are deducted from your points.
If the order is cancelled before delivery, the full purchase amount plus the delivery fee is refunded to the same credit card used, within 7-14 working days.

Cases in which we do not accept a return or exchange:

If the barcode has been removed or erased (medicinal preparations only).
Items requiring special storage conditions, such as refrigerated medicines and baby food.
Products supplied under health insurance cannot be returned or exchanged.
Maternity clothing, for reasons of public health.

15. Privacy policy — your privacy matters to us

iBrand's policy is founded on respect for your privacy in relation to any information we may collect while operating our website. Accordingly, we have written this privacy policy so that you can understand how we collect, use, transfer and disclose personal information. What follows is a summary of that policy.

We will collect personal data by lawful and proper means, with the knowledge or consent of the person concerned where that is required.
Before or while collecting personal data, we will identify the purposes for which it is being collected.
We will collect and use personal data only to achieve the purposes we have identified and for other supporting purposes, either with the consent of the person concerned or as required by law.
Personal data should be appropriate to the purposes for which it will be used and, to the extent necessary for those purposes, should be accurate, complete and current.
We will work to protect personal data using reasonable security safeguards, to secure it against loss or theft and to prevent unauthorised access, disclosure, copying, use or modification. This does not amount to an absolute guarantee of that protection.
We will give customers sufficient information about the policies and practices governing the management of personal data.
We will retain personal data only for as long as is necessary to achieve those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that personal data is kept confidential, protected and preserved. iBrand may change this privacy policy from time to time, at the company's sole discretion and at any time, without any obligation to notify you of the change.

16. Discount coupons

A discount coupon cannot be used together with other offers and discounts on products.
The maximum coupon discount is SAR 250 unless stated otherwise.
Discount coupons do not cover medicines, over-the-counter medicines, infant milk, baby food or nappies.

17. Offers

When returning 1+1, 2+1 or 1+2 offers, a discount on a second item, or bundle offers, the whole offer bundle must be returned.
When returning offer items, the entire set of items in the offer bundle must be returned at their value at the time of the offer.
On discounts, free-product offers, product-bundle offers and brand offers, the offer is applied to the lower-priced items.
Offer products must be added to the shopping basket for the offer to apply.
A discount coupon cannot be used together with other offers and discounts on products.